How can we help?

TheJeMi is a modern online clothing and accessories destination for women and men. We bring together urban energy, refined style, relaxed ease, and versatile pieces created for workdays, weekends, travel, celebrations, and everyday life.

Our goal is to offer a curated experience rather than an endless catalog, with style for different generations, lifestyles, and chapters of life.

Our assortment includes modern clothing for women and men, handbags, wallets, card holders, sunglasses, and other everyday accessories.

Explore our Women, Men, and Accessories collections.

We believe customers deserve clear, straightforward pricing. Our goal is to offer each product at a fair, accessible, and competitive price based on its real value.

We do not inflate prices simply to advertise dramatic or unrealistic discounts. When we offer a promotion or markdown, we want the savings to be genuine, clearly explained, and easy to understand.

Review the size chart and fit information shown on the individual product page before ordering. Measurements and fit can vary by product.

Compare the listed measurements with a similar item that already fits you well. If you need help interpreting a size chart, email hello@thejemi.com before placing your order.

We make reasonable efforts to display colors accurately. However, screen settings, device brightness, lighting, and normal product variation can affect how a color appears.

Available material, construction, and care information is listed on each product page. Always follow the care instructions supplied with the item.

Contact us before purchasing when a product detail is important to your decision and is not clearly displayed.

Some products may return, but restocks are not guaranteed. Product availability can change quickly by size, color, and style.

Join our newsletter to receive updates about new arrivals, restocks, and featured collections.

After checkout, you should receive an order-confirmation email at the address entered during purchase.

If you do not see it, check your spam or promotions folder and confirm that the email address entered at checkout was correct.

Email hello@thejemi.com as soon as possible.

Requests made within 24 hours may be considered, but a change or cancellation is not guaranteed. Once an order enters processing, fulfillment, or shipment, it may no longer be changed or canceled.

We will contact you and explain the options available for your order.

Depending on the fulfillment status, you may choose to:

• Receive a refund for the unavailable item
• Receive the available items separately
• Select an available alternative size, color, or product
• Wait for a confirmed restock
• Cancel an eligible unshipped portion of the order

We will not substitute a product or place an item on hold without your approval.

Yes. Products may be fulfilled from different U.S. or overseas locations, so an order can arrive in more than one package and on different delivery dates.

Each package may receive its own tracking number. You will not be charged an extra customer shipping fee only because an order is divided into multiple packages.

TheJeMi currently ships to eligible addresses within the United States and supported U.S. territories.

Canada and other international destinations are not currently available. Delivery availability is confirmed during checkout.

• Orders below $75 are charged $7.95 standard shipping.
• Orders of $75 or more qualify for free standard shipping.

The free-shipping threshold is calculated after discounts and before taxes.

For items fulfilled from a U.S. location, orders placed before 12:00 p.m. Eastern Time, Monday through Friday, are generally reviewed and submitted for fulfillment that business day.

Orders for U.S.-fulfilled items placed after the cutoff, on weekends, or on holidays generally begin processing on the next available business day. The 12:00 p.m. cutoff is an order-processing target and does not guarantee same-day shipment.

Items fulfilled from an overseas location are not subject to the 12:00 p.m. cutoff.

Once an order is accepted and submitted for fulfillment, the estimated standard delivery window is 5–8 business days.

Items fulfilled from different locations may arrive in separate packages and on different days.

Business days are Monday through Friday, excluding holidays. Delivery dates are estimates rather than guarantees and can be affected by carrier delays, severe weather, address issues, or other circumstances outside our reasonable control.

No. TheJeMi does not currently offer expedited, two-day, or overnight delivery.

Please do not place a time-sensitive order based on a required arrival date.

Tracking information is emailed when a package ships. If your order is fulfilled from more than one warehouse, you may receive separate tracking numbers and shipping-confirmation emails. Tracking can take time to become active after a label is created.

You can also visit Track Your Order.

Contact hello@thejemi.com immediately.

We will try to help, but address changes are not guaranteed after an order has entered fulfillment or is preparing for shipment.

1. Check entrances, mailrooms, parcel lockers, and safe areas.
2. Ask household members, neighbors, or building staff.
3. Review carrier notes or a delivery photograph.
4. Wait until the end of the delivery day.
5. Contact the carrier or local post office.

If the package is still missing, email hello@thejemi.com within five business days of the recorded delivery.

Review the full TheJeMi Shipping Policy for processing, tracking, split shipments, delays, lost packages, inventory exceptions, and delivery support.

Eligible return requests must be submitted within 7 calendar days of delivery.

If an order arrives in multiple packages, the seven-day period begins when the final package is marked as delivered.

Once approved, the return must be handed to the designated carrier within seven calendar days of receiving the return instructions.

The item must generally be:

• Unworn, unwashed, unused, and unaltered
• Free from stains, odors, makeup, pet hair, and wear
• Returned with all original tags attached
• Returned in its original packaging
• Returned with all included accessories and components
• Authorized by TheJeMi before shipment

Depending on eligibility and availability, you may choose:

• An exchange
• Store credit
• A refund to your original payment method

We will explain the available options and any fees or price differences before you confirm the return.

Yes. For an approved exchange or store-credit return:

• Approved standard return shipping is free.
• No restocking fee applies.

Exchanges are handled as an approved return followed by a replacement order, subject to availability.

For an approved preference-based refund to the original payment method, the following applies:

• $10 flat return-shipping fee
• No restocking fee

The $10 return-shipping fee is charged once per approved return request, not once per product in the same authorized return.

Original outbound shipping is also nonrefundable for preference-based returns. We will explain the estimated refund before you confirm.

Contact hello@thejemi.com within seven calendar days of delivery.

Include your order number and clear photographs of the item, packaging, and shipping label.

Once the issue is verified, approved return shipping is free and no restocking fee applies. Depending on availability, you may choose from the resolutions available, including replacement, store credit, or refund.

Standard preference-based returns do not include:

• Items marked Final Sale or Nonreturnable
• Gift cards
• Beauty products
• Bodysuits
• Face masks
• Intimate apparel and lingerie
• Jewelry
• Swimwear
• Used, worn, washed, altered, or damaged items
• Items missing required tags, packaging, or components

A final-sale item may still qualify for assistance if it arrives damaged, defective, incorrect, or incomplete.

Email hello@thejemi.com with:

• Your name and order number
• The item you want to return
• The reason for the return
• Your preferred option
• Photographs when the item has a problem

Do not mail an item back before receiving authorization and the correct return instructions.

After an authorized return reaches the return facility, allow approximately 5–7 business days for inspection and processing.

After a refund is issued, your bank or payment provider may need several additional business days—and sometimes up to approximately 10 business days—to post the funds.

Refunds and store credit are based on the amount actually paid after discounts.

Sets and bundles should generally be returned complete. If only part of a set or bundle is returned, the discount or return value may need to be recalculated. We will explain any adjustment before the return is completed.

Review the complete Returns, Exchanges & Refunds Policy for deadlines, eligibility, fees, store credit, exchanges, damaged-item support, and processing details.

Available checkout methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• PayPal Wallet
• Shop Pay Installments for eligible purchases

The checkout page displays the methods available for your specific order.

All prices and transactions are displayed and processed in United States dollars (USD).

Eligible customers and purchases may be offered Shop Pay Installments during checkout.

Eligibility, payment schedules, annual percentage rates, and other terms are determined during the Shop Pay checkout process. TheJeMi cannot guarantee approval or change the financing terms offered.

You may use any eligible payment method displayed during checkout, including available credit cards, PayPal, digital wallets, or Shop Pay Installments.

For product-availability questions before a higher-value purchase, email hello@thejemi.com.

Complete payments only through the official checkout on TheJeMi.com.

TheJeMi will never ask you to send your complete card number, security code, PayPal password, or banking password by email, text message, or social media.

Visit Payment Methods & Installments for more information.

Spend more than $100 on qualifying merchandise in a single order and receive a complimentary $10 TheJeMi gift card to use on a future purchase.

The $100 qualifying amount is calculated after discounts and before taxes and shipping charges. Taxes, shipping, and other non-product charges do not count toward the promotional threshold.

Your complimentary $10 gift card is intended for use on your next eligible purchase at TheJeMi.

It cannot be applied to the same order that earned the gift card.

Qualifying promotional gift cards are delivered electronically using the contact information associated with the qualifying order.

Please make sure the email address entered during checkout is accurate so your gift card can be delivered successfully.

If a return, refund, cancellation, or other adjustment causes the qualifying merchandise subtotal to fall to $100 or below, the promotional gift card may be canceled.

If the promotional gift card has already been redeemed, its value may be deducted from any applicable refund.

No. Promotional gift cards cannot be redeemed or exchanged for cash except where required by applicable law.

Review the complete Gift Card Promotion Policy for eligibility, qualifying purchase requirements, redemption, returns, and additional promotion terms.

Email: hello@thejemi.com

Include your order number when your question relates to an existing purchase.

Never email complete card information, account passwords, or security codes.

Join the TheJeMi newsletter through the email signup form in the footer.

Newsletter subscribers may receive new-arrival updates, styling ideas, featured stories, restock notices, and launch announcements.

TheJeMi’s customer policies are available through the footer and Customer Care area, including:

• Shipping Policy
• Returns & Refunds
• Payment Methods & Installments
• Gift Card Promotion Policy
• Privacy Policy
• Terms of Service