Shipping

TheJeMi currently ships eligible orders to:

• All 50 U.S. states
• P.O. boxes
• APO and FPO military addresses
• Puerto Rico
• Guam
• American Samoa
• The U.S. Virgin Islands

Carrier availability and delivery times may vary for remote locations, military addresses, P.O. boxes, Alaska, Hawaii, and U.S. territories.

International shipping outside the United States and supported U.S. territories is not currently available.

Products offered by TheJeMi may be fulfilled from U.S. or overseas locations.

For items fulfilled from a U.S. location, orders placed before 12:00 p.m. Eastern Time, Monday through Friday, are generally reviewed and submitted for fulfillment that business day.

Orders for U.S.-fulfilled items placed after the cutoff, on weekends, or on holidays generally begin processing on the next available business day.

The 12:00 p.m. cutoff applies only to items fulfilled from a U.S. location. It is an order-processing target and does not guarantee same-day shipment.

Items fulfilled from an overseas location are not subject to the 12:00 p.m. cutoff.

Business days are Monday through Friday, excluding federal holidays and days when a fulfillment location or carrier is not operating.

Delivery dates are estimates rather than guarantees. Holidays, severe weather, carrier delays, transportation disruptions, address problems, and other circumstances outside our reasonable control may affect arrival times.

Tracking your order

When a package ships, tracking information will be sent to the email address provided during checkout.

Tracking may take time to become active after a label is created. A shipping label can appear before the carrier completes its first physical scan.

You can also review available tracking information through our Track Your Order page.

Multiple packages

Products in the same order may be fulfilled from different U.S. or overseas locations. As a result:

• Items may arrive in separate packages.
• Packages may arrive on different days.
• Each package may have its own tracking number.
• You may receive more than one shipping-confirmation email.

You will not be charged an additional customer shipping fee simply because an order is divided into multiple packages.

Some split shipments happen automatically because items are assigned to different fulfillment locations. When a split shipment instead results from an inventory delay or restock decision—and the affected items have not entered fulfillment—we will contact you before proceeding.

Address changes

Customers are responsible for entering a complete and accurate shipping address during checkout, including any apartment, suite, or unit number.

If you need to correct an address, email hello@thejemi.com immediately.

We will make a reasonable effort to help, but address changes are not guaranteed after an order has entered fulfillment or is preparing for shipment.

TheJeMi is not responsible for delays, returned packages, or additional costs caused by incomplete or incorrect information entered during checkout.

Order changes and cancellations

Send cancellation or order-change requests as soon as possible to hello@thejemi.com.

Requests made within 24 hours of purchase may be considered, but a change or cancellation is not guaranteed.

Once an order enters processing, fulfillment, or shipment, it may no longer be changed or canceled.

If a cancellation is no longer possible, an eligible item may be returned after delivery in accordance with our Returns & Refunds Policy.

Delayed packages

A temporary tracking delay does not necessarily mean that a package is lost. If tracking has not updated:

1. Allow at least two additional business days.
2. Review the complete tracking history.
3. Check for delivery-attempt or pickup notices.
4. Confirm that the shipping address is correct.
5. Contact the carrier for additional information.

If you still need assistance, email hello@thejemi.com with your TheJeMi order number.

Delivered but not received

If tracking shows that your package was delivered but you cannot locate it:

1. Check entrances, porches, mailrooms, and parcel lockers.
2. Ask household members, neighbors, or building staff.
3. Review any carrier notes or delivery photograph.
4. Wait until the end of the delivery day.
5. Contact the carrier or local post office.

If the package is still missing, contact hello@thejemi.com within five business days of the recorded delivery.

We will help review the available delivery information. A replacement or refund is not automatic when tracking confirms delivery and may depend on carrier verification and other delivery evidence.

Lost packages

Contact us if a package has exceeded the estimated delivery window and tracking suggests that it may be lost.

We may request your order number, confirmation of the delivery address, carrier correspondence, or other information needed to review the claim.

If the claim is verified and more than one resolution is available, you may be able to choose:

• A replacement, subject to availability
• Store credit
• A refund to the original payment method

Please inspect your order shortly after delivery.

Report a damaged, defective, incorrect, or incomplete item within seven calendar days of delivery by emailing hello@thejemi.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

Do not discard the item or packaging until the request has been reviewed.

Once the issue is verified, we will explain the available resolutions, which may include a replacement, another available size or color, store credit, or a refund.

Verified damaged, defective, incorrect, or incomplete orders are not charged return-shipping or restocking fees.

Inventory exceptions

Inventory can change quickly, particularly when several customers purchase the same product, size, or color within a short period.

If an item becomes unavailable after you place your order, we will contact you and explain the available options.

Depending on the fulfillment status, you may choose to:

• Receive a refund for the unavailable item
• Receive available products separately
• Select another available product, size, or color
• Wait for a confirmed restock
• Cancel an eligible unshipped portion of the order

We will not make an unapproved substitution or place an item on hold without your approval.

If we cannot reach you after reasonable attempts, we may cancel and refund the unavailable item so the remaining available products are not delayed indefinitely.

Returned-to-sender packages

A package may be returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or an unclaimed shipment.

When that happens, we will review the reason and explain the available options, which may include:

• Reshipment to a corrected address
• Store credit
• A refund, less any disclosed and nonrecoverable shipping costs when permitted by law

We will explain any additional cost or deduction before you choose a resolution.

If an issue affects your order, our goal is to keep you informed and give you clear options rather than automatically choose a solution for you.

Depending on the order status and product availability, those options may include:

• Continuing with the order
• Receiving available items separately
• Selecting another available product, size, or color
• Waiting for a confirmed restock
• Receiving store credit
• Receiving a refund for an affected item
• Canceling an eligible unshipped item

We will explain the options, timing, and any applicable costs before you make a decision.

We will not substitute a product, change a size or color, place an item on hold, or issue store credit without your approval.

Some choices may no longer be available after an item enters fulfillment or is transferred to the shipping carrier. When that happens, we will explain the remaining options.