Returns & Refunds

Return requests must be submitted within 7 calendar days of the date your order is marked as delivered.

If your order arrives in multiple packages, the return window begins when the final package is marked as delivered.

Once your return is approved, the package must be handed to the designated carrier within 7 calendar days.

Returns requested or shipped after these deadlines may not be accepted.

To be eligible, an item must be:

• Unworn, unwashed, unused, and unaltered
• Free from stains, makeup, odors, pet hair, or signs of wear
• Returned with all original tags attached
• Returned in its original packaging
• Returned with all included accessories and components
• Approved by TheJeMi before it is shipped back

If the returned item does not meet these conditions, we will contact you before completing the return.

Exchange

When you choose an approved exchange:

• Approved standard return shipping is free.
• No restocking fee applies.
• The replacement is subject to availability.
• The original item must be received and approved before the exchange is completed.

Exchanges are handled as a return followed by a replacement order. If your requested size, color, or item is no longer available, we will contact you and let you choose another available product, store credit, or a refund.

If there is a price difference or an additional shipping charge, we will explain it before you confirm the exchange.

Store credit

When you choose approved store credit:

• Approved standard return shipping is free.
• No restocking fee applies.
• Store credit is issued for the eligible merchandise amount you paid, after discounts.

Store credit is issued after the returned item is received, inspected, and approved.

Original outbound shipping charges are not included unless the return was caused by a verified error with your order.

Refund to your original payment method

If the item is eligible and you prefer a refund to your original payment method for a change-of-mind, fit, style, or preference-based return, the following applies:

• $10 flat return-shipping fee
• No restocking fee

Original outbound shipping charges are also nonrefundable for change-of-mind, fit, style, or preference-based returns.

The $10 return-shipping fee is charged once per approved return request, not once per item in the same return.

We will explain your estimated refund before you confirm the return.

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us within 7 calendar days of delivery.

Please include:

• Your TheJeMi order number
• A short description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

Once the issue is verified, approved standard return shipping is free and no restocking fee applies.

Depending on availability, you may choose from the resolutions available for your order, which may include:

• A replacement
• Another available size or color
• Store credit
• A refund to your original payment method

We will not choose a replacement or store credit on your behalf.

Eligible accessories may be returned when they are unused, undamaged, and returned with all original packaging and included components.

This includes, when provided:

• Cases and protective pouches
• Straps, charms, and inserts
• Cleaning cloths
• Protective films and hardware coverings
• Original tags and packaging

Sunglasses must be unworn and unscratched. Handbags and wallets must be unused and free from marks or signs of wear.

Any product-specific return restriction will be shown on the product page.

The following are not eligible for standard preference-based returns:

• Items marked Final Sale or Nonreturnable
• Gift cards
• Beauty products
• Bodysuits
• Intimate apparel and lingerie
• Swimwear
• Items that have been worn, washed, used, altered, or damaged
• Items missing required tags, packaging, or included components
• Returns submitted outside the return window
• Items sent back without authorization

A final-sale or nonreturnable item may still qualify for assistance if it arrives damaged, defective, incorrect, or incomplete.

Sets and bundles should generally be returned complete with all included pieces and packaging.

Refunds and store credit are based on the amount actually paid after discounts.

If you received a free promotional item, it may need to be returned with the qualifying purchase. We will explain any adjustment before your return is completed.

If your original order qualified for free standard shipping, we will not retroactively charge outbound shipping simply because a partial return lowers the retained order value.

Return inspection and processing

After your authorized return reaches the return facility, please allow approximately 5–7 business days for inspection and processing.

We will email you after the return has been reviewed.

If the return does not match the approved condition or reason, we will contact you with the available next steps before finalizing it whenever reasonably possible.

When will I receive my refund?

Approved refunds are issued to the original payment method.

After the refund is issued, your bank or payment provider may need additional time to post it to your account. This commonly takes several business days and may take up to approximately 10 business days depending on the financial institution.

• Keep your return tracking number until the return is complete.
• Do not send a return to an unauthorized address.
• Refusing delivery does not automatically create an approved return.
• Original shipping charges are generally nonrefundable for preference-based returns.
• Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.

Qualifying TheJeMi orders with a merchandise subtotal of more than $100 after discounts and before taxes and shipping charges may receive a complimentary $10 promotional gift card to use on a future purchase.

If you later return or cancel part of the qualifying order and the merchandise you keep falls to $100 or less after discounts, the order no longer meets the promotional requirement.

If the gift card has not been used

If the promotional gift card has not yet been redeemed, it may be canceled when the return or adjustment causes the retained qualifying merchandise subtotal to fall to $100 or less.

If the gift card has already been used

If the $10 promotional gift card has already been redeemed, $10 will be deducted from the applicable refund when the return causes the retained qualifying merchandise subtotal to fall to $100 or less.

This $10 promotional adjustment is separate from any applicable return-shipping fee or other deduction described in this policy.

If the remaining order still qualifies

If you make a partial return and the merchandise you keep still totals more than $100 after discounts, the order continues to qualify for the promotion and no $10 gift card adjustment is made.

For complete eligibility and promotion terms, review our Gift Card Promotion Policy .