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View your orders
Sign in using the same email address used during checkout. Your account displays your order history, fulfillment status, and available tracking information.
View My OrdersOrder Support
Track Your Order
Follow your order through your TheJeMi customer account or use the secure order-status link included in your order and shipping emails.
From your email
Open your order link
- Open your TheJeMi order or shipping-confirmation email.
- Select View your order or Track package.
- Review the latest fulfillment and carrier updates.
Estimated delivery
5–8 business days
Order updates
Sent by email
Split shipments
May have separate tracking
Tracking questions
A few common situations can make tracking look incomplete or temporarily delayed.
Why is my tracking link not active yet?
A shipping label can be created before the carrier completes its first physical scan. Allow time for the carrier to receive and scan the package.
If no update appears after two additional business days, use the form below and include your order number.
Why does my order have more than one tracking number?
Products in one order may be fulfilled from different U.S. locations. Each package can have its own tracking number and delivery date.
Receiving one package does not necessarily mean the full order has been delivered.
What should I do if tracking has not updated?
- Allow at least two additional business days.
- Review the complete carrier tracking history.
- Check for a delivery-attempt or pickup notice.
- Confirm that the shipping address is correct.
- Contact the carrier when more information is available there.
If you still need help, submit the tracking-support form below.
Tracking says delivered, but I cannot find my package.
- Check entrances, porches, mailrooms, and parcel lockers.
- Ask household members, neighbors, or building staff.
- Review carrier notes or a delivery photograph.
- Wait until the end of the delivery day.
- Contact the carrier or local post office.
If the package is still missing, contact TheJeMi within five business days of the recorded delivery date.
Where can I review the complete shipping terms?
Review the TheJeMi Shipping Policy for shipping rates, processing, delivery estimates, split shipments, delays, and missing-package support.
Customer Care
Can’t find your order?
Send us your order details and we’ll help review the available tracking and fulfillment information.
You can also email hello@thejemi.com.
Please do not include card numbers, passwords, or payment-security codes.